UK Arrests Four in Tech Support Phone Scam
Police in the U.K. have arrested four people in connection with a fake tech support scam in which callers passed themselves off as representatives of Microsoft or other technology companies. Two men...
View ArticleFTC Throws Support Behind FCC’s Proposed Anti-Robocall Rule
The FTC is supporting the efforts of the FCC to expand the definition of what constitutes and illegal call and make life more difficult for telemarketers and robocall operators. In comments sent to the...
View ArticleAnswering Your Questions About the Conversational Economy
What do we mean by the conversational economy? This is an economy driven by interaction. Currently, that means always-on internet connectivity, access to products and services anytime/anywhere through...
View ArticleTech Support Scammers Turn to Spam
Criminals who run fake tech support scams are expanding their range of tactics, and now are using spam messages to push victims to their scam sites. Historically, these schemes have been run through...
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Call Center Criminals Unmasked | Real-Life Fraudsters & Audio Recordings
Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident the...
View ArticleVoice Bio, Deep Neural Networks, and the Search for a Seamless Customer...
Opus Research and Pindrop Discuss the Future of Voice The trial period of voice biometrics is over — the proof points surrounding voice biometrics have been determined, with customer experience,...
View ArticleCall Center Fraudsters | Voice Morphing, Social Engineering, and the Need for...
As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. With increasingly sophisticated attacks, fraudsters maneuver around...
View ArticleAuthentication Myths | Our Voices Never Age
Did you know that like the rest of your body, your voice is not immune from the ravages of time? Your vocal cords lose elasticity and flexibility and can even dry out. The larynx is a muscle just like...
View ArticleSocial Engineers Bypass Two-Factor Authentication in High-Profile Gaming...
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